Nonprofit technology is my field. The world is my geographic location. Worlds Touch is the organization taking nonprofit technology into the developing world. Here's what the digital divide looks like up close and personal:
Some people have no idea what it is like, working for a nonprofit in the developing world. So let me share today's triumph, and everything several of us went through to make this happen.
Today I printed a report.
Yep. That's the major triumph. Here is what I had to do to get here. I had told Gopal S. at Hayden Hall about Geographic Information Systems (GIS) and speculated that it might work in his far-flung savings and loan business with poor women. He got quite excited about the idea-- even though we agreed that it wasn't something we could make happen this summer. I told him about a training program they've got in Nepal (that I hope to do this fall), and also about this great report from Progressive Tech about using technology in community organizing.
Savings and loan clubs are actually a great organizing tool, I learned from my social worker friend Scott, so GIS might be something really great to work toward here, as part of an overall technology plan.
I brought a copy of the report to the office on my little thumb drive and downloaded it into Gopal's computer, so he could look at it. We decided that it would be best if we could print it out so he could read it in hard copy. Frankly, I really like a paper report in my hands and this one is just dynamite. So here's what we had to do to print the report:
1. Put it into the sharing file so we could move it to the computer that is hooked up to the ink jet printer. The report is a .pdf file, and so the dot matrix printer just wasn't going to do.
2. But the organization doesn't use its ink jet printer. The ink, at a whopping $11 the cartridge, is expensive. And the administration begrudges every piece of paper. The idea of printing a 65 page report ANYWHERE in the organization was met with reluctance. The ink in the cartridge there was almost out anyway.
3. I offer to BUY an ink cartridge and a ream of paper so I can print stuff that I think needs to be printed without feeling guilty or wasteful of the charity's precious funds. Over the weekend, I look around, but really can't find the right place to buy these things, so I ask one of the staffers to help me. It takes two days before the ink and paper are in stock. That was fast. The regular supplier is in a town four hours by jeep away. Normally such requests are processed within a week. A WEEK, for a ream of paper and an ink cartridge. Two days was lightning fast.
4. Because it hasn't been used lately, the printer needs a whole maintenance job. I clean the heads several times, because the test sheets are coming out with these horizontal lines across them. I spend one of my 1.5 hour volunteer days doing this maintenance, including learning how to do it, since I don't have the same printer at home, or the same printer software. The horizontal lines, by the way, only go away on about page ten of the report when we finally print it. What the printer needed most, it turns out, was USE.
5. About the same time, we realize that there is no Adobe Reader on the computer, and even though they have a local area network, nobody knows how to share applications between the two computers (not even me, though I am adding networking to my list of things to learn forthwith). So I download a copy from the internet.
6. The problem, however, is that the latest Adobe Reader requires Internet Explorer 5.01 or better, and all we have is 5. I was planning to download that right away, but got sidetracked with the printer maintenance, so put it at the top of the list for tomorrow.
7. Tomorrow, it turns out, the internet is down. It's been down all day. Nobody has been called. Everyone supposes it's down all over the city, like the water supply, the electricity and what not. I call the phone at the telephone company from where HH gets its broadband connection, but nobody answers that phone. I go over to my usual cyber place and find out they have no problem with THEIR internet.
8. Gopal offers to bring in his copy of Adobe Reader to install on the computer that's hooked up to the printer. We're heading into the next weekend...So that is already one week that we've been working on getting one report printed...
9. Monday, foggy and rainy in Darjeeling, dawns on an opening path. After first telling me the printer wasn't properly plugged into the computer, the controls on the printer finally read GO. Adobe Reader is installed. The internet is still down, but at least we can read and print the report. Gopal is dismayed at the horizontal lines, but, miracle of miracles, they go away on about page 10. The paper only jams about three or four times. While I'm printing (ten pages at a time, just to catch any weirdnesses that the printer might want to invent), Gopal WALKS up to the telephone company and leaves a message with someone he knows. Nobody is in the server room at 3 p.m. on a Monday afternoon. I put in a call to the guy I've come to know at the phone company, but really I need to see him in person. People all have mobile phones, but trying to troubleshoot a down internet over them doesn't really work.
10. I vow to come home tonight, crossing my fingers that my wireless card can read the signal from the modem across the lane and that the dial-up connection is working. I'll do the charity's internet research from here tonight.
The interesting thing about this story is that it is very much par for the course. The penny-pinching on things like ink cartridges and paper is part of Nonprofit-Think. The interpersonal component to everything that gets done (Gopal bringing in his copy of the software to install, the trips to the phone company to try to see someone face to face over the internet problem, the way it takes asking someone to find the ink and paper we need...) and just the sheer time lag from concept to actualization of the project-- this is what we live with in international nonprofit tech.
Sometimes I get frustrated at the snail's pace...sometimes I know in my heart of hearts that it's the relationships that count and that this is what the so-called third world continues to teach me. I sure hope Gopal enjoys the report I printed for him. It changed the way I look at nonprofit tech; maybe it will change his as well.
The Report: From Exclusion to Inclusion: Strengthening Community-led Organizations with Effective Technology. It's available here:
http://www.progressivetech.org/Resources/research.htm